Question 1

How long does data delivery take?

Accepted Answer

Most orders are delivered within 5–20 minutes of a confirmed payment. In rare cases where the upstream Yellow Portal experiences delays, delivery can take up to 1 hour but every order is still fulfilled the same day.

Question 2

Do I need an account to buy data?

Accepted Answer

No. You can buy data directly from the homepage or any agent storefront without creating an account. Just enter the recipient number, pick a bundle, and pay with Mobile Money or card.

Question 3

Which networks are supported?

Accepted Answer

MTN, Telecel and AirtelTigo — all through a single checkout.

Question 4

Which MTN SIM types are NOT supported?

Accepted Answer

We cannot deliver to Turbonet/Router SIMs, Broadband SIMs, Agent SIMs, Merchant SIMs, Blacklisted SIMs, or SIMs with borrowed data/credit. Data sent to these SIMs is lost and cannot be refunded.

Question 5

How do I pay?

Accepted Answer

All payments are processed securely by Paystack — Mobile Money (MTN MoMo, Telecel Cash, AT Money), Visa, or Mastercard. A small 3% processing fee applies to card/mobile-money checkouts.

Question 6

What if I enter the wrong recipient number?

Accepted Answer

Once an order is submitted it cannot be reversed. Please double-check the recipient number and network before you confirm. Refunds are not possible for customer entry errors.

Question 7

How do I track my order?

Accepted Answer

Use the ‘Track Order’ tab on the homepage buy card. Enter your order reference or recipient phone number to see live delivery status.

Question 8

How do I become an agent?

Accepted Answer

Register a free account, set your own selling prices in the Storefront tab, share your storefront link, and profit is credited to your wallet after each sale. Withdrawals go straight to your Mobile Money.

Question 9

How much can an agent earn?

Accepted Answer

Agents typically add ₵1–₵5 markup per bundle. If you sell 10 bundles a day at ₵2 profit, that’s ₵600/month passively.

Question 10

How do I withdraw my earnings?

Accepted Answer

From the agent portal, request a withdrawal from your profit wallet. Payouts go to your registered Mobile Money number, typically within a few hours on business days.

Question 11

What if my order isn’t delivered?

Accepted Answer

Contact us on WhatsApp within 24 hours with your order reference. We resolve issues quickly — most delivery failures are caused by restricted SIM types or upstream delays.

Question 12

Is Bundlif available 24/7?

Accepted Answer

Yes. Orders can be placed and are auto-delivered any time — including weekends and public holidays.

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