Terms & Conditions

Welcome to Bundlif. These Terms & Conditions (“Terms”) govern every data bundle order placed through our platform. By placing an order, you (“the Customer”) confirm that you have read, understood, and agreed to these Terms in full.

Please read this document carefully before you order. If you do not agree with any part of it, we kindly ask that you do not proceed with a purchase.

To protect the integrity of our service and prevent data loss on delivery, we do NOT accept orders for MTN numbers that fall under any of the following categories:

• Turbonet / Router SIMs
• Broadband SIMs
• Agent SIMs
• Merchant SIMs
• Blacklisted SIMs
• Debted SIMs — a SIM card that currently has borrowed credit or borrowed data (e.g. AirtelTigo borrow-me) owing on it

We are unable to offer a refund for losses caused by errors made by the Customer when placing an order, including but not limited to:

• Entering a phone number with fewer than 10 digits
• Entering the wrong recipient number
• Selecting the wrong network — for example, placing an MTN bundle order for a Telecel or AirtelTigo number, or vice versa

Please double-check the recipient’s number and network before you confirm your order. Once an order is submitted, it cannot be edited or cancelled.

Standard Delivery Window. Data bundles are normally delivered within 20 minutes to 1 hour of a successful, confirmed payment.

Tracking Your Order. Use the delivery progress tracker on your account or dashboard to see the current estimated wait time for your order.

Occasional Delays. From time to time, delivery may be delayed due to disruptions on the Yellow Portal, our upstream data delivery system. If this happens, please stay calm — all affected orders will still be delivered on the same day the disruption occurs.

5.2 Irreversible Orders. All orders are final and cannot be reversed once submitted. Please verify the recipient’s number and network carefully before placing an order.

5.3 Reporting Window. Any issue, complaint, or discrepancy relating to an order must be reported to us within 24 hours of the order being placed. Issues reported after this window may not be eligible for resolution.

Our platform is active 24 hours a day, 7 days a week (24/7). You may place an order at any time, on any day, including weekends and public holidays.

If you experience any issue with an order, please report it directly to our support team via WhatsApp so we can assist you as quickly as possible:

• WhatsApp Support: Message us on WhatsApp
• Phone: +233 55 102 6623
• Email: support@bundlif.com

Please have your order details (date, time, recipient number, and network) ready when you reach out, as this helps us resolve your issue faster.

Bundlif, together with its agents, suppliers, and platform partners, is not liable for:

• Loss of data sent to a restricted or ineligible SIM category, as described in Section 2
• Errors arising from details the Customer submitted at checkout, as described in Section 3
• Delays caused by third-party systems (including the Yellow Portal) that are outside our reasonable control

We may update or revise these Terms from time to time to reflect changes in our services or operating procedures. Where changes are made, the updated Terms will be posted with a new effective date. Continuing to use Bundlif or place orders after an update takes effect means you accept the revised Terms. We encourage Customers to check this page periodically.

By placing a data bundle order on Bundlif, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Questions about these Terms? Reach out to our team on WhatsApp — details in Section 7.